Questions, feedback, or partnership ideas — we're always happy to chat. Just drop us a line.
The fastest way to reach us. Whether it's a bug report, a billing question, or just to say hello — we read every message.
support@careconnectph.net We aim to respond within 2 business daysStay in the loop for product updates, provider spotlights, and Filipino service-economy stories.
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Quick answers to the things people ask us most.
Head to the Sign Up page and choose whether you want to join as a Client (hiring professionals) or as a Provider (offering services).
You'll need a valid email address, a phone number, and to pick a password. Providers will also be asked for some basic service info and may be prompted to verify their identity later.
After you finish signing up as a provider, head to your Profile page and upload the following:
We review submissions and grant verified status within 2–3 business days. Verified providers get a badge on their profile that helps them stand out to clients.
If another user is behaving inappropriately, you can:
We investigate every report and may suspend or permanently ban users who violate our Terms of Service.
You can request account deletion in two ways:
Most of your data is permanently removed within 30 days. Some records may be retained longer where required by law — see our Privacy Policy for details.
Posting a task, browsing providers, and messaging are free — there are no sign-up fees or subscriptions.
Two fees apply: an optional ₱199 verification fee if a provider chooses to get the Verified badge (refunded if their documents are rejected), and a 9.99% service fee deducted from the provider's earnings when an agreement is completed — plus a 0.5% BIR withholding tax remitted to the government on the provider's behalf. Clients pay only the price they agree on with the provider; we never set or mark up prices.
Log in, click your avatar in the top-right, and choose My Profile. From there you can:
Your changes save automatically and most become visible to other users immediately.